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MI Customers: Check the MI Registry at the MI Registry site before taking this course.

Registration size 1-2 people: $55 per person

Registration size 3+ people: $45 per person

Watch the Recording at Your Leisure.

Does your state require credit be added to a training system or registry?
If yes, then email statecredit@atiseminars.org after completing and passing your end of course exam:
I have completed and passed the exam for the following: ____name of course_______.

Join Maryln Appelbaum and Marty Appelbaum when they presented this training on Nov 16, 2024

Difficult Employees
- The #1 Vital Thing You Need to Know for Managing Difficult Employees
- The Insider’s Guide to Dealing with the Most Difficult Staff
- How to Nip in the Bud, Angry Employees
- Employees that Try to Undermine You
- Employees that are Lazy and Have Bad Attitudes
- Employees Who Refuse to Take Responsibility
- The 4 Nevers with Difficult People
- Twenty-five Supercharged Ways to MOTIVATE Employees
- Five Important Ways to REDUCE STAFF TURNOVER
- Keys to Building a High Performance Motivated Team
- Keys to Building Positive Relationships with Even the Most Challenging Employees
- The Powerful S-I-L Solution
- Learn the Art of Mirroring and How It Works

Difficult Parents
- The Top Problems with Difficult Parents and How to Fix Them
- Key Phrases that Improve Communication and Understanding
- How to Prevent Problems with Parents from Happening
- Five Ways to Win Parents Over within Minutes
- Avoid Roadblocks that Can Damage Relationships
- Communicate Calmly, Even in Emotionally Charged Situations
- Keys to Building Positive Relationships and Teamwork
- Parents Who Think Their Child Does No Wrong
- Parents Who Think You are Unfair
- Parents Who Get Angry and Uncooperative
- Parents Who Act Like “Know-It-Alls”
- Helicopter Parents

Difficult Situations
- The #1 Principle for Handling Difficult Situations
- Call-Ins: What to Say and Do That Works!
- Employee Absenteeism
- Staff Tardiness
- Cell phones at Work
- Special Keys to Managing Like a Pro Conflict Situations with Employees, Parents, Vendors, and Others

5-Hour Certificate

After viewing, pass a brief follow-up quiz for a 5-hour certificate. (Retake fee $5)

CDA CANDIDATES: This training can be applied toward the CDA formal early childhood training requirement of 120 hours.

Category: Management & Leadership