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*This course may not be approved in your state. Please "Choose Your State" from our homepage to filter only trainings approved for your state.

Check your state registry before purchasing this course.

Registration size 1-2 people: $55 per person

Registration size 3+ people: $45 per person

Watch the Recording at Your Leisure.

Does your state require credit be added to a training system or registry?
If yes, then email statecredit@atiseminars.org after completing and passing your end of course exam:
I have completed and passed the exam for the following: ____name of course_______.

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Join Maryln Appelbaum and Marty Appelbaum when they presented this training

Difficult Employees
- The #1 Vital Thing You Need to Know for Managing Difficult Employees
- The Insider’s Guide to Dealing with the Most Difficult Staff
- How to Nip in the Bud, Angry Employees
- Employees that Try to Undermine You
- Employees that are Lazy and Have Bad Attitudes
- Employees Who Refuse to Take Responsibility
- The 4 Nevers with Difficult People
- Twenty-five Supercharged Ways to MOTIVATE Employees
- Five Important Ways to REDUCE STAFF TURNOVER
- Keys to Building a High Performance Motivated Team
- Keys to Building Positive Relationships with Even the Most Challenging Employees
- The Powerful S-I-L Solution
- Learn the Art of Mirroring and How It Works

Difficult Parents
- The Top Problems with Difficult Parents and How to Fix Them
- Key Phrases that Improve Communication and Understanding
- How to Prevent Problems with Parents from Happening
- Five Ways to Win Parents Over within Minutes
- Avoid Roadblocks that Can Damage Relationships
- Communicate Calmly, Even in Emotionally Charged Situations
- Keys to Building Positive Relationships and Teamwork
- Parents Who Think Their Child Does No Wrong
- Parents Who Think You are Unfair
- Parents Who Get Angry and Uncooperative
- Parents Who Act Like “Know-It-Alls”
- Helicopter Parents

Difficult Situations
- The #1 Principle for Handling Difficult Situations
- Call-Ins: What to Say and Do That Works!
- Employee Absenteeism
- Staff Tardiness
- Cell phones at Work
- Special Keys to Managing Like a Pro Conflict Situations with Employees, Parents, Vendors, and Others

5-Hour Certificate

After viewing, pass a brief follow-up quiz for a 5-hour certificate. (Retake fee $5)

CDA CANDIDATES: This training can be applied toward the CDA formal early childhood training requirement of 120 hours.

Category: Management & Leadership